Terms & Conditions
NB – When booking via a deal, please read T&C’s on the website for that deal. They will override the T&C’s below.
DEPOSITS, CANCELLATIONS AND BALANCE PAYMENTS
For all bookings:
Deposit: A deposit of 2 night’s stay is required at the time of booking.
Balance: The balance of your booking will be due as outlined below:
Balance due 60 days prior to arrival. Cancel any time up to 60 days prior to arrival for full refund (minus admin fee).
Balance due 30 days prior to arrival. Cancel any time up to 30 days prior to arrival for full refund (minus admin fee).
NB – long weekends that fall within school holidays will have 60 day balance due/cancellation.
Balance due 4 days prior to arrival. Cancel any time up to 4 days prior to arrival for full refund (minus admin fee).
If less than the required notice is provided, a refund or credit note will only be provided if the site or cabin is resold for the entire period of the booking.
Administration fee: An administration fee of $30.00 is applicable for all cancellations, reductions, transfers, date changes and credit notes if applicable.
Date changes: Date changes are permitted up to required date prior to arrival (matching the cancellation policy ie 4 days prior or 60 days prior), subject to availability and applicable rate changes.
Discounts: Unless otherwise stated, additional discounts such as the BIG4 discount do not apply to any special rates or deals.
All cancellation requests must be made in writing to the park.
Please email [email protected] with your booking number and the reason for the cancellation.
The request will be reviewed and actioned in accordance with our cancellation policy.
Refunds or credit notes are not given for bad weather, health or if you decide to leave early for any reason. We recommend that you purchase travel insurance.
- A reduction in the number of nights or the numbers of guests is classified as a cancellation and the same policy applies.
- If you decide to depart early for any reason, no refunds will be given.
- Please note BIG4 Saltwater @ Yamba does not refund due to a change in weather conditions.
- We recommend that you take out travel insurance to insure yourself against cancellations due to illness, travel interruptions or theft during your holiday.
- Some rates or packages may have unique deposit and cancellations policies. This will be advised in the individual conditions at the time of booking and on your confirmation.
If you are asked to leave the park for any reason, you will not be refunded the remainder of your stay.
CREDIT CARD GUARANTEE:
All bookings require a credit card for security. Your credit card number will be held by an encrypted link for the duration of your booking and stay.
Charges can be made to this as re.ested. This can be used as a bond for hire equipment or shop items can be placed on your account for charging at check-out or after.
You will be required to show this credit card upon arrival, with a matching drivers licence as proof of ownership.
Damages or loss incurred from your cabin or site may also be charged to this card. This could include, but not be limited to loss of items from your cabin, damages or non returns of hire equipment, loss of keys or damages to the site such as a broken tap.
Should you not own a credit card, a $300 cash bond is required for all bookings.
CREDIT CARD: You can pay for your booking via credit card over the phone or online.
We accept Visa, Mastercard and AMEX. Please note, a transaction fee applies where a credit card is used (between 1.0 – 1.8% depending on the card).
BPAY: Your confirmation letter will outline BPAY details for your booking.
For large Christmas bookings for example, we recommend that you setup a monthly BPAY debit from your account to avoid the pre-Christmas lump sum. Minimum installments of $100 is required.
Payment plans can also be arranged. Please contact us to discuss payment plan options.
RATES AND ADDITIONAL CHARGES:
All rates shown are for a base rate of 2 guests. All additional guests are charged on a per person, per night basis.
Your confirmation letter will outline the number of guests you have booked and paid for.
Should you fail to advise and pay for additional guests, you will be asked to vacate the park. A refund will not be issued for nights not stayed.
All rates shown are in Australian dollars and inclusive of GST. Please note that rates fluctuate on a regular basis and a price is not confirmed until the booking is made and deposit paid.
- Persons aged 16 years and over are classified as an adult and adult charges apply.
- Persons aged between 3-15 years are classified as a child and children’s charges apply.
- Persons aged 2 years and under are classified as an infant and no charge applies. Dogs are an additional charge for sites and cabins.
We recommend all guests take out Travel Insurance for their holidays. This should protect against the unlikely event that you may be forced to cancel.
Examples of unforeseen circumstances: In case of bad weather (ie. excess rain), death in family, transport difficulties (ie. plane strike, car breakdown or flights being cancelled), severe emergency events (ie. flood, fire) these are just some issues you may face.
Insurance policies vary between companies so take the time to research thoroughly to ensure you are protected against all issues that may be encountered.
Minimum nights are applied during school holidays and long weekends. Weekends require a 2 night minimum stay, with 1 night stays considered on the day of arrival.
Additional cleaning fees may apply for accommodation bookings of one night only.
Guests who arrive later than their booked date will forfeit the cost of the unused nights.
Failure to advise of your cancellation, or if you do not arrive by 10am on the day after your scheduled arrival date, may result in your booking being cancelled without any refund to you.
CHECK-IN TIMES: Cabins 2pm. Sites 12noon.
LATE CHECK-IN: Please contact reception if you are due to arrive outside of reception opening hours to arrange a late check-in.
CHECK-OUT TIMES: 10am
OFFICE HOURS: 8:00am to 7:00pm.
Please note, we operate on NSW time.
Please note that whilst we do our best to cater for guest requests, we are unable to guarantee site or cabin numbers. You are guaranteed a site or cabin within the category that you have booked.
Due to operational reasons, sites and cabins are allocated at the discretion of the park and may be moved without notice to a site or cabin within the same category, for example due to a maintenance issue or to accommodate a new booking.
BUNK BEDS: Children under the age of 9 are not permitted to sleep in the top bunk.
Bikes/skateboards/rip sticks/go carts/scooters:
Children are permitted to bring their own riding equipment to use in the park and will be issued with a bike licence upon arrival.
Motorised scooters are illegal in NSW and therefore we do not allow these or any other motorised equipment.
We enforce a strict “No Helmet, No Ride” policy.
Riding after dark or around certain parts of the park is not permitted.
Failure to follow the rules set out in the bike licence will result in the equipment being confiscated for the remainder of your stay.
PETS: The park allows pets on specific site and in specific cabins at the Manager’s discretion. Click here now to learn more about our pet policies. Please advise us in advance if you are bringing along your pooch.
CLEANING AND DAMAGES:
The guest agrees to leave their accommodation/site and any equipment or facilities used in working order and clean and tidy condition.
Damages or loss incurred from your cabin or site may be charged to your credit card.
This could include, but not be limited to loss of items from your cabin, damages or non-return of hire equipment, loss of keys or damages to the site such as a broken tap ($80 fee minimum).
If the cabin or site is found to be excessively dirty an excess cleaning fee of $60 per hour until clean. All damages, breakages or losses including furniture and furnishings, are to be reported and paid for by the guest.
Any faults or breakages discovered by the guest must be reported within one (1) hour of arrival or we may consider damages to be responsibility of the guest.
LINEN: All linen, including bath towels and bedding is provided for all cabin bookings. Please bring your own pool and beach towels.
BIG4 memberships must be valid at the time of arrival in order to receive the discount.
Bookings must also be made in the name of the BIG4 membership holder and the booking must be attended by the BIG4 membership holder, in order to receive the discount.
Persons other than the membership holder cannot use a BIG4 membership to obtain a discount.
PHOTOGRAPHY: You and your children may be photographed for Marketing purposes during your stay. Please advise our team upon check-in if you do not wish to be photographed.(