Frequently Asked Questions

There is no lifeguard on duty at any time. Children under the age of 14 years must be supervised at all times by an adult. Use of all park facilities is at your own risk.

Yes, we accept day visitors outside of holidays and busy weekends.

Please call reception to see if we are taking day visitors on the day. Upon arrival at the park, visit reception to sign a registration form, pay the $10 per person fee and receive your day visitor wrist bands.

We also do Waterpark Parties on certain weekends in 2 timeslots: 10am-1pm & 2pm-5pm.

Yes! We have a number of pet-friendly cabins and sites.

For the cabins there are 3 x Banksia cabins, 4 x Figtree cabins and 3 x Casuarina cabins that have been set aside for families travelling with a pet.

We also have a dog wash and an off leash dog play area. Dogs love it here!!

If you are interested in bringing your dog with you, please check out our page on travelling with dogs and chat to our friendly staff before making your booking.

BIG4 Saltwater is located on the Clarence River at Palmers Island, just 10 minutes out of Yamba. 

(view on Google Maps)

Your confirmation letter shows your 2 methods of paying your balance. 

CREDIT CARD: Click on the link in your letter to pay via credit card online. We accept Visa, Mastercard and AMEX. Please note, a transaction fee applies where a credit card is used (between 1.0 – 1.8% depending on the card).

You can also pay via crypto currency (bitcoin, litecoin, binance coin).

BPAY: Your confirmation letter will outline BPAY details for your booking. For large Christmas bookings for example, we recommend that you setup a monthly BPAY debit from your account to avoid the pre-Christmas lump sum. Minimum instalments of $100 is required.

Payment plans can also be arranged. Please contact us to discuss payment plan options.

In order to offer guests flexibility, we have a number of stay types/rates to choose from through the year based on payment and cancellation terms. Please check the terms of your booking stay type prior to booking. Your selected booking stay type is listed online, and on your tentative or confirmation email.

For all bookings:
Deposit: A deposit of 2 night’s stay is required at the time of booking.
Balance: The total balance is due on the date stated prior to arrival.
Cancellations: Cancel by 9am, on the required date prior to arrival and receive a full refund (less admin fee and credit card transaction fees). This includes amendments or reductions to your booking dates or guests. If less than the required notice is provided, a refund or credit note will only be provided if the site or cabin is resold for the entire period of the booking.

An administration fee of $30.00 is applicable for all cancellations, reductions, transfers, date changes and credit notes if applicable.

Date changes: Date changes are permitted up to required date prior to arrival (matching the cancellation policy ie 4 days prior or 60 days prior), subject to availability and applicable rate changes.
Discounts: Unless otherwise stated, additional discounts such as the BIG4 discount do not apply to any special rates or deals.

See additional terms below for Stay NSW and Parent NSW vouchers.

All cancellation requests must be made in writing to the park. Please email [email protected] with your booking number and the reason for the cancellation. The request will be reviewed and actioned in accordance with our cancellation policy.

  • A reduction in the number of nights or the numbers of guests is classified as a cancellation and the same policy applies.
  • If you are asked to leave the park for any reason, you will not be refunded the remainder of your stay.
  • Please note BIG4 Saltwater @ Yamba does not refund due to a change in weather conditions. Should you decide to leave early due to weather, a refund or credit note is not applicable.  
  • We recommend that you take out travel insurance to insure yourself against cancellations due to illness, weather, travel interruptions or theft during your holiday.

Your booking confirmation letter will outline a “Booking Stay Type” and associated payment and cancellation policy. Please read these conditions upon receipt of your confirmation letter.

Additional Terms for Stay NSW or Parents NSW vouchers 

  • Vouchers cannot be refunded, redeemed for cash, a gift voucher, or a credit note.
  • Vouchers can be used as deposit or final balance payments. Please note that should you cancel, no refund or credit note of the voucher amount can be issued. This amount will be forfeited.   
  • Should you wish to change the date for a booking prior to 09.10.22, a change of date will be allowed (provided it meets the cancellation/change of date terms of the booking). The new booking must stay before 09.10.22.
  • We can accept vouchers for bookings after 09.10.22, as long as they are redeemed before this time. However, if cancellation occurs for a future booking, the amount is forfeited. No change of date is permitted, no refund or credit note can be provided for the voucher amount.

We allow 1 x caravan or 2 x small tents per site (at Manager’s discretion). Please call to check what is allowed per site to avoid disappointment on arrival.

Yes, all our cabins have TVs and DVD players.

Yes, great news! We have a fast electric vehicle (EV) charging station within the park. This is located near Casuarina Cabin 1.

  1. Guests cannot charge their EV at points other than the designated charging station.
  2. Please see reception to pay in advance to use the charging station. Prices will vary.  

Yes, all our cabins have reverse cycle air-conditioning and heating.

Our Kids Club program runs during School Holidays.

Some examples of the activities you may see at Kids Club include arts and crafts, games sessions, face painting, sand art, plaster painting and dream catcher making. We have larger group activities on offer as well, such as laser skirmish, and kid’s discos.

Our outdoor Galaxy Cinema also screens movies multiple times per week during School Holidays.

We have a fully accessible bathroom available at our main amenities building, which is positioned in the centre of the circle of powered sites near Reception. This includes a shower and toilet with handrails. Our Camp Kitchen and Lounge also has ramp access. We have a fully accessible Figtree cabin and also a number of other wheelchair accessible cabins. The wheelchair accessible cabins however, due not contain fully accessible bathrooms.
We have go-karts, kayaks & stand-up paddleboards available for hire. We also have volleyball, table tennis and bocce equipment available free of charge. In addition, we have a DVD film library in reception, which are free to borrow.
Yes, small open fires are allowed in the park when there are no total fire bans in place. Each cabin/site has its own fire drum, and we have firewood for sale at reception. You are more than welcome to bring your own fire drum, so long as it has legs to keep it up off the ground.

We have plenty of room for boats and cars in the park. We limit our sites to one caravan, car & small boat (at Manager’s discretion) per site.

If you have more than one car you can park your additional car in our visitor parking area. Simply ask our friendly reception staff where to park and they will help you with the most appropriate spot.

Wi-Fi is available within the park. Login details can be collected from Reception.
We have two camp kitchens in the park, one behind Reception and another closer to the river. Each camp kitchen is equipped with an oven, full size fridge, full size freezer, microwave, stove top, toasters and kettles. Our camp kitchen near reception has been recently renovated and now features a communal firepit and pizza oven. Please note, cooking equipment such as tongs, pots etc. are not provided in the camp kitchens.
Yes, BBQs can be found at various points throughout the park including the camp kitchen behind reception, in front of the river camp kitchen, near the Lagoon pool and at the waterpark.
We have many great facilities here at BIG4 Saltwater, and to keep them safe and in good working order they do require repairs and maintenance. While we strive to have all our facilities open, we are unable to guarantee that every facility will be open for every day of your stay. Unfortunately, in a business that runs 24/7, we do have to temporarily close facilities down for maintenance from time to time.
The washing machines and dryers cost $5 per load. We have a mix of card operated and coin operated washing machines. All dryers are coin operated. Change is available at reception. Sorry, we are unable to do cash out.
Absolutely. Kids are more than welcome to bring their bikes and scooters to the park. A helmet must be worn at all times for all riders. Riding after dark is not permitted.
Raymond Laurie Sports Centre is located opposite Yamba Public School on Angourie Road which is 10 minutes from the park. The Yamba Outdoor Pool is situated adjacent to Raymond Laurie Sports centre and is heated.
Unfortunately, the pool and waterpark are not heated.

Check in time is 12pm for sites and 2pm for cabins.

Check out time is 10am for all sites and cabins. These times are NSW times. 

Early check-ins and late check-outs are subject to availability. Please enquire with our friendly reception team.

We have a small range of grocery items in our kiosk at Reception, and we also serve barista-made coffee at reception. Palmers Store is located three minutes from the park opposite Palmers Island Primary School. They sell a range of takeaway food and alcohol. The nearest shopping centre is Yamba Shopping Fair, which is located 10 minutes from the park. This features a Coles, Liquorland, a pharmacy, Kmart Hub and a range of takeaway shops such as Pizza Hut and Subway. There is also a BWS across the road and a McDonalds just a few shops down. Yamba town is a further 5-minute drive past Yamba Shopping Fair and has boutique shops, a cinema, cafes and restaurants. Maclean is a 15-minute drive and has 2 small supermarkets and some specialty shops. Grafton Shopping World is a 40 mins drive west of Yamba on the Pacific Highway and Ballina Fair is 1.25 hour drive north of Yamba.
The best restaurants are generally found in the main part of Yamba. All cuisines are available from Modern Australian, Indian, Thai, Mexican, Italian, Turkish, Chinese. Yamba has some of the best seafood on the North Coast! Pacific Hotel Yamba (the top pub) is an amazing spot for lunch with breathtaking views over the ocean. Yamba Shores Tavern has stunning views over the Clarence River and a wonderful playground to keep the kids happy. The Golf and Bowling clubs both offer great value meals. The new Sanctus Brewing Co is a must visit to sample local craft beer. Their menu boasts woodfire pizza and burgers. Harwood Hotel is also a great option and is just a 10-minute drive in the opposite direction to Yamba.
We have our own private boat ramp in the park, suitable for small tinnies at high tide. The ramp is quite tidal which makes it inaccessible when the tide is out. There are numerous other boat ramps within a 5-10 minute drive of the park.
Yamba has 5 beaches which are all located in town and are approximately a 15-minute drive from the park. Pippi Beach is dog-friendly at the southern end. Main Beach is patrolled on weekends and during school holidays between September and Easter. There is also an amazing ocean pool located at Main Beach. There are some great beaches at Angourie, which is roughly the same distance away and includes a surf break considered to be one of the best in Australia. The Angourie blue and green pools are also a must visit during your stay.
Some generators are allowed in certain areas of the park between the hours of 10am – 2pm, so long as the noise level does not disrupt fellow guests in the park.
Yes, fishing licences are needed except for persons under the age of 18, Aboriginals and Pensioners. 3-day fishing licences are available to purchase at Reception. Longer period licences are available at local tackle shops and service stations.
Yes, we have an off-leash dog agility area in the park equipped with climbing frames, tunnels and more. We also have an in-park dog wash. Change is available at Reception.