COVID-19 Update

Due to the current sense of uncertainty surrounding the COVID-19 virus, we have decided to relax our cancellation policies for new bookings made for the upcoming Easter & June/July school holidays.

If you book between now and the 30th June for either of these school holiday periods, you will be able to change your booking without fee at any time up to 72 hours prior to your arrival date.

Guests will have the option to change the date of their booking or accept a credit valid for up to 12 months

If you book for a holiday period after that (Sept/Oct, Xmas etc) then our standard cancellation policies as outlined below will still apply.

For dates outside of school holiday periods, our current cancellation policy will still apply – you can cancel your booking at any time up to 9am on the day prior to your arrival.

Terms & Conditions

Thank you for choosing to stay at BIG4 Saltwater @ Yamba Holiday Park. Please read the following booking terms and conditions for your stay. By paying a deposit for your booking you confirm the acceptance of your booking and agreement with these terms and conditions and Park Rules (also listed below).

CREDIT CARD GUARANTEE: All bookings require a credit card for security. Your credit card number will be held by an encrypted link for the duration of your booking and stay. Charges can be made to this as requested. This can be used as a bond for hire equipment or shop items can be placed on your account for charging at check-out or after. Damages or loss incurred from your cabin or site may also be charged to this card. This could include, but not be limited to loss of items from your cabin, damages or non returns of hire equipment, loss of keys or damages to the site such as a broken tap ($80 fee minimum). Should you not own a credit card, a $300 cash bond is required for all bookings.

CHARGES: All rates shown are for a base rate of 2 guests.  All additional guests are charged per person per night. Your confirmation letter will outline the number of guests you have booked and paid for. Should you fail toadvise and pay for additional guests, you will be asked to vacate the park. A refund will not be issued for nights not stayed.

TRAVEL INSURANCE: We recommend all guests take out Travel Insurance for their holidays. This should protect against the unlikely event that you may be forced to cancel. Examples of unforeseen circumstances: In case of bad weather (ie. excess rain), death in family, transport difficulties (ie. plane strike or flights being cancelled), severe emergency events (ie. flood, fire) these are just some issues you may face. Insurance policies vary between companies so take the time to research thoroughly to ensure you are protected against all issues that may be encountered.

BUNK BEDS: Please note that children under the age of 9 are not permitted to sleep in the top bunk. Please advise Reception ASAP if you need to change your cabin due to this issue.

RIDING EQUIPMENT Bikes, skateboards, rip sticks, go carts and scooters:

We do allow children to bring their own riding equipment to use in the Park. The park has a ‘No Helmet No Ride’ policy. Please remember to pack helmets when packing riding equipment. There are other conditions such as no riding after dark or around certain areas of the park. During holiday periods, children will be issued with a bike licence upon arrival. If they fail to follow the rules set out in this licence, the equipment will be confiscated for the remainder of their holiday.

PETS: The park allows pets on specific site and in specific cabins at the manager’s discretion. Click here now to learn more about our pet policies.

CHECK-IN and CHECK-OUT: Check-in: Cabins 2pm. Sites 12noon. NSW times

Check-out: 10am

Office hours are 8:00am to 7:00pm. NSW times.

If you plan to arrive after 7:00pm, please advise reception so that we can arrange an after-hours check-in service.

We operate on NSW time during Day Light Saving months.

PAYMENT METHODS: Call us and pay by Credit card over the phone (Mastercard or Visa only. Sorry we do not accept Diners or Amex).

You can also make a booking over the phone and pay via crypto currency (bitcoin, litecoin, binance coin).

BPAY: Your confirmation letter will outline BPAY details for your booking. For large Christmas bookings for example, we recommend that you setup a monthly BPAY debit from your account to avoid the pre christmas lump sum.

Balances are due 60 days prior to arrival for all bookings during school holidays and other high periods. For off peak bookings, your balance can be paid on arrival.

Payment plans can be arranged if you would like to pay a small amount every month for example.

NB – a transaction fee applies where a credit card is used (between 1.0 – 1.5% depending on the card).

CLEANING AND DAMAGES: The guest agrees to leave their accommodation/site and any equipment or facilities used in working order and clean and tidy condition. Damages or loss incurred from your cabin or site may be charged to your credit card. This could include, but not be limited to loss of items from your cabin, damages or non returns of hire equipment, loss of keys or damages to the site such as a broken tap ($80 fee minimum). If the cabin or site is found to be excessively dirty an excess cleaning fee of $60 per hour until clean. All damages, breakages or losses including furniture and furnishings, are to be reported and paid for by the guest. Any faults or breakages discovered by the guest must be reported within one (1) hour of arrival or we may consider damages to be responsibility of the guest.

GUARANTEED SITES: Please note that we do not guarantee site or cabin numbers. You are booking a site or cabin type. Sites and cabins are allocated at the discretion of the park and may be moved without notice to a site or cabin of the same type. Changes may occur to accommodate other bookings or for maintenance issues for example. We do endeavour to please our guests in maintaining their requests however, Management reserves the right to move bookings to the same type if necessary.

-Any changes to your reservation are subject to availability.

-All tariffs shown are Australian dollars and inclusive of GST. Please note that tariffs change on a regular basis and a price is not confirmed until the booking is made and deposit paid.

-Adults rates apply to persons from 16 years. Childrens rates apply to guests aged 3-15 years. There is no charge under 2 years and under.

NO SHOW: Guests who arrive later than their booked date will forfeit the cost of the unused nights.

-Failure to advise of your cancellation, or if you do not arrive by 10am on the day after your scheduled arrival date, may result in your booking being cancelled without any refund to you.

Minimum night stays apply during all school holidays and long weekends. Weekends require a minimum of 2 nights booking with 1 night bookings considered on the day of arrival. Additional cleaning fees may apply for accommodation bookings of one night only.

RATES: All rates quoted are based on the best rate of that day. Rates vary often and can change without notice. By making a booking and paying a deposit, you will lock in that rate for your booking. Rates are not confirmed until your deposit is paid.

LINEN: Bath towels and bedding, including sheets, blankets/doonas, pillows and pillow cases, are provided to all beds. Please bring your own pool and beach towels.

BIG4 MEMEBERSHIP: Cards must be valid at the time of arrival and in the name of the guest arriving to receive applicable discounts.

PHOTOGRAPHY: You and your children may be photographed for marketing purposes. Please advise upon check-in if you do not wish to be photographed.

DEPOSITS AND BALANCE PAYMENTS

When booking you will be advised as to which season your reservation falls in.

LOW SEASON:

Deposit: A deposit of 2 nights stay is required at the time of making thebooking.For low season bookings, your balance can be paid on arrival.

Refunds: Low Season:Refunds will only be given if you notify us of cancellation before 9am the day prior to your arrival. This includes amendments or reductions to your booking dates or guests.

Refunds are not given for bad weather, health or if you decide to leave early for any reason. We recommend that you purchase travel insurance.

If you are asked to leave the park for any reason, you will not be refunded the remainder of your stay.

HIGH SEASON: Includes high seasons, school holidays, special events and long weekends.

Deposits: A deposit of 2 nights stay is required at the time of booking. Should your deposit not be received within 2 days, the booking will be cancelled.

-The balance payment for your stay is payable 60 days prior to arrival. You are welcome to make instalment payments over the year by direct deposit.

Cancellations: Deposits for reservations made wholly or partially in high season will be refunded if you notify the Park of your cancellation at least 60 days prior to your scheduled arrival.

If you provide less than 60 days notice of cancellation, your pre-payments will only be refunded if the site or cabin is able to be resold for the entire period of the booking.

-A reduction in the number of nights or the numbers of guests is classified as a cancellation and the same policy applies. -If you decide to depart early for any reason, no refunds will be given. -Please note BIG4 Tweed Billabong cannot be responsible for changes in weather. We do not allow refunds due to weather conditions. We recommend that you take out travel insurance to insure yourself against cancellations due to illness, travel interruptions or theft during your holiday. -Some rates or packages may have special deposit and cancellations policies and are not be changed and/or cancelled. This will be advised in the individual conditions at the time of booking and on your confirmation.