Cancellation of bookings made wholly or partially in Low Season: During Low Season, a deposit for the first night of the stay (excluding extras) must be received when making a booking. Deposits will be refunded in full if the Park Owner is notified of your cancellation before 9am on the day before your scheduled arrival. If notice of your cancellation is received after 9am on the day before your scheduled arrival, the Park will retain all of the standard deposit money. Any additional money which has been paid will be refunded.
Deposit and cancellation of bookings made wholly or partially in Mid or High Seasons: During Mid or High Season, a deposit for the first night of the stay (excluding extras) must be received when making a booking either by credit card, direct deposit or cash payment. THE BALANCE OF PAYMENT FOR Mid & HIGH SEASON BOOKINGS MUST BE RECEIVED 60 DAYS PRIOR TO THE SCHEDULED DATE OF ARRIVAL. Deposits for reservations made wholly or partially in Mid or High season will only be refunded if you notify BIG4 Saltwater @ Yamba Holiday Park of your cancellation at least 60 days prior to your scheduled arrival. If you provide less than the required period of notice of cancellation, your deposit will only be refunded if the category of site or cabin that you booked is able to be resold for the entire period of the booking.
BIG4 MEMBER – YOUR MONEY BACK GUARANTEE
Our reception will cheerfully refund all money paid in advance, if, on arrival, you are not fully satisfied with the facilities or service. Reception must be notified within one hour of check-in that the accommodation does not meet your expectations. Guests must check out of accommodation at that time.
HAVING DECIDED TO STAY
If you decide to depart early for any reason NO REFUNDS ARE GIVEN. If you think you may wish to leave early, you may book and pay for a shorter stay and extend if there is availability.
Please note that BIG4 Saltwater @ Yamba Holiday Park Management cannot be responsible for changes in weather.